When soldiers or veterans are no longer able to work due to disabilities resulting from injuries or illnesses sustained in the line of duty, they are often eligible to receive veterans’ disability benefits. However, the veterans’ disability benefits lawyers at Woods and Woods Injury Lawyers point out a new report from the Department of Veterans’ Affairs Office of Inspector General showing errors are often made during the filing of these claims.
The report states that as many as 10,000 records were wrongfully deleted and removed from the agency’s processing system because unprocessed applications were improperly marked as completed. Officials acknowledged in Dec. 2010 that employees had hidden applications and falsified applications due to workload and process issues, yet no actions were taken to correct the problem until Sept. 2013.
Officials provided several recommendations to resolve these issues, including establishing policies for managerial review before an application is deleted and creating mechanisms that ensure privileges and access rights to data are limited based on job duties. Furthermore, the Assistant Secretary for Information and Technology should be tasked with collecting and saving audit logs and records of employee interactions with applications.
Despite the efforts being made to correct these issues, the legal staff at Woods and Woods Injury Lawyers understands how frustrating these mistakes can be when applying for veterans’ disability benefits. We’re hopeful these issues can be resolved in the near future to better serve those who sacrificed so much for our country.